Privacy Policy

Last updated: May 22, 2025

UnionCentral Connect (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our users, clients, and members. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable laws.

1. Information We Collect

We may collect the following types of information:

Personal Information:

Full name

Contact details (email, phone number)

ID number or member number

Union membership status

Employment and demographic data

System Information:

Device information (browser, OS, IP address)

Usage data (pages visited, actions taken)

Optional Data:

Location (if enabled)

Profile photos or uploaded documents

Survey or form responses

2. How We Use Your Information

We use your data to:

Provide access to the UnionCentral Connect platform

Manage union memberships and subscriptions

Process claims and benefits

Improve platform functionality and member experience

Communicate updates, events, and offers (only with your consent)

Comply with legal and regulatory obligations

3. Legal Basis for Processing

Our legal basis for collecting and using personal data includes:

Your consent

Fulfillment of a contractual obligation

Legal compliance (e.g., with POPIA)

Legitimate interests such as fraud prevention or service improvement

4. Sharing Your Information

We do not sell your personal data.

We may share your information with:

Your registered union or affiliated organization

Service providers (e.g., hosting, IT support, CRM tools) under strict confidentiality

Legal authorities when required by law

5. Data Protection and Security

We use strong security measures, including:

AES-256 encryption for stored data

MFA (multi-factor authentication) for account access

Regular security audits and monitoring

Access controls and role-based permissions

6. Cookies and Tracking

We use cookies to:

Improve website performance

Analyze user behavior

Store preferences

You may disable cookies through your browser settings, but this may affect functionality.

7. Your Rights (POPIA)

Under POPIA, you have the right to:

Access and correct your personal data

Request data deletion

Object to processing

Withdraw consent at any time

Lodge a complaint with the Information Regulator of South Africa

📍 Information Regulator
Website: https://www.inforegulator.org.za

 

8. Children’s Privacy

UnionCentral Connect does not knowingly collect data from individuals under the age of 18 without parental or guardian consent.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform alerts.

 

10. Contact Us

For questions, complaints, or data requests, contact:

📧 Email: support@unioncentral-connect.online
🌍 Website: www.unioncentral-connect.online